New to Wakefield Pets? You’re in the right place!

Yes, we are insured and bonded by Pet Sitters Associates. Our certificate of coverage is available upon request.

We respect that every dog has boundaries, especially when meeting someone new. Our approach is always patient and intentional — no touch, no talk, no eye contact — allowing the dog to get comfortable and engage on their terms, starting with scent. If a dog expresses discomfort, we respect that. While it's rare, if a dog doesn't respond well to a particular team member, we’re happy to assign another experienced sitter who may be a better match. Our goal is always to earn your dog’s trust and make them feel safe.

Reach out at info@wakefieldpets.com to inquire. We’re open to specialize tailored services to fit your needs.

Gratuity is never expected but always appreciated. Your sitters are dedicated to the care of your pets and home, and will receive 100% of any gratuity. You can add a tip to the invoice total.

We’re proud to say no — we have not been let go by any active client. Our relationships are built on mutual trust, consistency, and genuine care for every pet in our care. While we’ve had clients move away or say goodbye to beloved pets who’ve crossed the rainbow bridge, our commitment to our community remains strong.

Our owner Keith handles client onboarding so everyone gets a chance to meet, get comfortable and start building trust. During this time, he will get a feel for your pet’s personality and behavior to match them with the right team member — not just based on location, but also skill set. You’ll also have the chance to ask any questions and go over how everything will work.

Very rarely, but it has happened — and when it does, we’re prepared. Sometimes a dog may slip a harness or a collar connection might fail. In these moments, our team remains calm and follows established safety protocols. We never chase a loose dog, as that can escalate the danger. Instead, we assess the dog’s behavior and recall ability while maintaining a calm, inviting presence. We're proud to say that in all such instances, the pets were safely recovered within minutes and without injury.

Please refer to our Services page for an overview of current services and pricing.

You can book a service by visiting our website and filling out the new client form, or by contacting us directly via phone or email. We will reach out to discuss your specific needs and approve access to our booking and management system. It is in this system where service requests can be submitted.

Yes, you can reschedule or cancel a booking by contacting us at least 24 hours in advance. Please refer to our cancellation policy for more details.

Please inform us of any special needs your pet may have during the meet-and-greet session. We will make every effort to accommodate your pet's specific requirements.

Yes — but only with extra care. Your pet’s safety is our top priority, especially during extreme temperatures. On particularly hot days, we may shorten visits, carry water, and avoid asphalt. We stick to shaded, grassy areas to keep your dog cool and comfortable while still giving them a chance to get out, stretch their legs, and enjoy the outdoors safely.

We believe in communication, not punishment. Just like humans, pets aren’t always perfect — and that’s okay. We use a variety of professional, humane tools such as flat collars, Martingales, slip leads, and prong collars — always fitted and used correctly. We do not use e-collars. Any tool we implement is used with a calm, gentle touch and a leadership mindset. For example, a light correction with a prong collar is done with a flick of the wrist — never a yank or harsh pull. Our focus is on creating respectful, trusting relationships — never fear-based obedience.

We accept various payment methods including credit cards, debit cards, and PayPal. Please contact us if you have any specific payment method inquiries.

Our team is trained to handle pets with care and attention. We use secure leashes and harnesses, and we avoid high-traffic areas to ensure your pet's safety during walks. We also avoid engagement with others, human and canine.